FAQs
Q: Even though I signed up for your emails, I’m not receiving them. What can I do?
A: In order to ensure that you receive all of the Besthetician goodness, you may need to whitelist us. Here’s how it works:
A whitelist is approved or safe email addresses that help a spam filter determine whether it should allow delivery, so please follow the directions below if you are not receiving our email messages.
How to Whitelist an Email in Gmail
- Click the gear icon in Gmail and select "See all settings" from the Quick settings menu.
- Navigate to "Filters and Blocked Addresses" in the top menu.
- Select "Create a new filter."
- Add a specific email or a whole domain in the "From" field.
- Click "Create filter."
- Check "Never send it to Spam" in the checkbox.
- Click "Create filter."
How to Whitelist an Email in Outlook
- Click the gear icon in Outlook and select "View all Outlook settings."
- Select "Mail" from the settings menu.
- Choose "Junk email" from the submenu.
- Click "Add" under "Safe senders and domains."
- Enter the email address that you want whitelisted.
- Choose "Save."
How to Whitelist an Email in Yahoo
- Open Yahoo Mail and log into your account.
- Navigate to “Settings” then click “More Settings.”
- Select “Filters” and hit “Add” to enter the email you’d like to whitelist.
- Name the filter and add the email address.
- Select to send all mail to “Inbox.”
- Save your settings.
Q: It’s been two weeks and, I didn’t receive my order. What should I do next?
A: Most products are either mailed by the Besthetician warehouse or drop-shipped from a third-party vendor. If you did not receive a tracking number, please send an inquiry to [email protected]. Include the name of the product(s) purchased, the date of purchase, and the. order number
Q: I signed up for an online mini course last year, got busy, and never started it. Is it too late to get into the program?
A: It’s time to do your happy dance! Once you purchase an online course or class, unless otherwise indicated, you have lifetime access to the materials. If you have misplaced your login information, please contact us at [email protected].
Q: I purchased a course, but I can’t login to my education portal to get started, can you help me?
A: Yes! Simply email [email protected] to confirm your login credentials.
